Complaints

Step 1: Contact Galway Finance

Please contact us first and explain what happened, what outcome you are seeking, and the best way to contact you.

Step 2: Internal Review

We will acknowledge and review your complaint. Some matters can be resolved quickly. More complex matters may need further information and will be handled under the applicable internal dispute resolution process.

Step 3: External Dispute Resolution

If your complaint is not resolved, you may be able to contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution scheme for eligible financial complaints.

Visit afca.org.au for current contact details, complaint rules and eligibility.

Privacy Complaints

Privacy complaints can also be raised with us first. If they are not resolved, you may contact the Office of the Australian Information Commissioner at oaic.gov.au.